Customer care

How actual calls trump AI in call center solutions

With everything seeping into the digital space, you would find Artificial intelligence everywhere. While artificial intelligence has made things easier for us there are still instances where human interaction is important. from chatbots to recorded phone calls, businesses all over the world are looking for ways to facilitate themselves at best. Take chatbots for instance. […]

The don’ts for call center agents

It won’t be wrong to assume that the call center agents are trained to sound robotic. Don’t get us wrong when we say robotic as the term implies consistency. Call center agents have a very monotonous job. It can test their patience at times. Call center services sector can be challenging and not every company […]

Customer care on socials; how to improve it

 Handling customer care on social media platforms can be a hard nut to crack. The power of social media is a global phenomenon now and it is a given how important it is for businesses to have a strong social media presence.   Almost every other business from a range of industries has social media profiles. People these […]

Call center services mistakes every business must avoid

Call center services act as customer support as well as a means to market a business. Call center support is an integral part of businesses that primarily rely on it for their sales. No matter how big or established a company is, call center services are not always as seamless as one might expect. Call […]

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