Online customer support

Why brands should have a live chat feature as a support channel

With how fast-paced society has become these days, it is only appropriate to expect on-point solutions and answers to one’s queries through a live chat feature. Be it a multinational company website or a start-up social channel, the customers almost always expect the quickest way to connect with the brand. They do not want to […]

Online customer support; Tips and tricks to improving it

It won’t be wrong to say that online customer support is the backbone of every business be it an online one or a retail store. The customer support department essentially extends the required support to the customers before and after the service deliverance. Online customer support is meant to resolve customer queries as soon as […]

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