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CALL CENTER SOLUTIONS

Customer focused . Self Driven

TAILORED CALL CENTER SOLUTIONS THAT PERFORM FOR YOUR BUSINESS

We are among the top call center companies in Dubai with an experience of more than 15 years with 300+ satisfied customers. We realize how customer satisfaction and customer loyalty are essential for your business, and we strive to work for that.

Why Choose us?

24/7 Live Phone Answering

Our professional team of agents assure complete satisfaction and non-stop operations for our clients.

Regular Agent Training

All agents go through meticulous training & are well equipped with the latest practices in call centres.

Multi-lingual Resources

We offer a variety of languages, including English, Arabic, Urdu, Hindi, Tagalog and more.

Data Maintenance

Using state-of-the-art software, we make sure that all of our client’s data is regularly updated and secure.

Cost Efficient & Effective

Working with our professional team you save on infrastructure, human resources & training costs.

Tailored Solutions

Our consultants propose the best solutions that match your operational requirements & budget.

Sectors We Work With

We’ve run successful inbound and outbound campaigns for clients in all types of industries. And with many clients across a range of industries, our call center is equipped to handle your specialized needs.

  • Banking & Financial Sector
  • Retail Businesses
  • Healthcare
  • Government Sector
  • Hotels & Resorts
  • Travel & Entertainment Business
  • Automotive
  • Insurance Sectors
  • Non-profit Organizations
  • Utility service providers

Inbound Call Center

Our inbound call center services are based on advanced product and industry knowledge. Our years of experience and expertise provide your company with the best inbound call center services.

Clients are provided with a dedicated number for receiving and managing client calls, 24/7. Our inbound helpdesk service is available in different languages. 

Inbound Help Desk Solution

We will set up a 24/7 call center service that will provide or perform the following on your behalf: reception service, messaging, after-hours assistance, emergency line, and appointment setting.

Answering Services

The customer support team will take calls and make sure to book appointments from your customers.

Appointment Booking

Relevant and resourceful product information to the customers queries for a better overall experience.

Product Information

We will dedicate a team to accept calls from your customers, take their orders, and quickly relay the information to you.

Liaison between your customers & management

Outbound Call Center

Our Outbound Call center is designed with up-to-date technology and trained agents which contact the target audience and generate leads for your business.

After a thorough research into your company’s target audience, our team will maximize their salesmanship potential by generating leads from your potential customers.

Lead Generation/Qualification

Telesales is still one of the most direct ways to engage with the customers and we have dedicated a team to do just that for our clientele.

Telesales

Order confirmation to sift out the bogus ones so that the efforts of your team do not go to waste.

Order Confirmation

The after sales feedback helps businesses synchronize their strategies with the customers’ needs.

After Sales Feedback

Telephonic surveys allow businesses to identify the parameters of their potential market. Our customer support team will do the tele surveys for you.

Tele-Surveys

Get Free Consultation

Talk to our expert team and we will be happy to help you with a customized solution

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