Back Office

Business Process Outsourcing | Call Center | Records Management | Co-working Space

Inbound Call Center

Our solutions are customizable to meet the specific needs of any business and industry. We will first assess your needs before we create an optimal and sustainable solution that meets your goals, and works in line with your capabilities and available resources.

Clients are provided with a dedicated number for receiving and managing client calls, 24/7. Our inbound helpdesk service is available in different languages. With technical support experts on board with us, we make sure all the client needs are taken good care of and complaints proactively resolved on an urgent basis.

Inbound Help Desk Solution

We will set up a 24/7 call center service that will provide or perform the following on your behalf: reception service, messaging, after-hours assistance, emergency line, and appointment setting.

Answering Services

The customer support team will take calls and make sure to book appointments from your customers.

Appointment Booking

Relevant and resourceful product information to the customers queries for a better overall experience.

Product Information

We will dedicate a team to accept calls from your customers, take their orders, and quickly relay the information to you.

Liaison between your customers & management

Outbound Call Center

After a thorough research into your company’s target audience, our team will maximize their salesmanship potential by generating leads from your potential customers.

Lead Generation/Qualification

Telesales is still one of the most direct ways to engage with the customers and we have dedicated a team to do just that for our clientele.

Telesales

Order confirmation to sift out the bogus ones so that the efforts of your team do not go to waste.

Order Confirmation

The after sales feedback helps businesses synchronize their strategies with the customers’ needs.

After Sales Feedback

Telephonic surveys allow businesses to identify the parameters of their potential market. Our customer support team will do the tele surveys for you.

Tele-Surveys

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