Average Handle Time is also known as “AHT” is an average period of contact between an agent and customer. It’s an important factor for call center companies because many customers will never do business with a ...
Outsourcing call center services in Dubai is becoming increasingly common. These call center service providers can offer a number of contact center services for businesses belonging to different niches. Outsour...
Outsourcing contact center services to third-party service providers have become increasingly popular. Call center services are one of the most resource-intensive departments for any business. Instead of having...
Customer support in today’s world has become significant to growing a business. Whether it is a small business or a commercial-sized one, no company can take a step forward without providing impactful customer ...
Call center support is becoming increasingly common these days. These services allow companies to give their customers an accessible means of support to get their queries addressed. Gone are the days when call ...
Contact center services are one of the most tricky ones to get around with. Not every business can afford to set up its own contact center. Especially when it comes to start-ups and small ventures, having a ded...
Call center services offer a dedicated customer support to a plethora of industries. When it comes to the healthcare sector, there are a range of ways in which the sector can benefit from the call center servic...
With everything seeping into the digital space, you would find Artificial intelligence everywhere. While artificial intelligence has made things easier for us there are still instances where human interaction i...
Call center services have become a must for the majority of the businesses. With customer support forming an integral part of many businesses, call centers provide customer support 24/7. For many businesses, st...
You should not be surprised when we say that the call center services these days have become so robotic that people think that they are talking to the AI. Consistency is great but there is a reason why there ar...