Call Center Services
CUSTOMER FOCUSED . SELF DRIVEN
Call Center Solutions
We are among the top call center companies in Dubai with an experience of more than 15 years with 300+ satisfied customers. We realize how customer satisfaction and customer loyalty are essential for your business, and we strive to work for that.
Back Office’s Business Process Outsourcing solutions include Comprehensive Call Center Solutions, Inbound and Outbound Sales, Direct Response Trial Solutions, Digital Media Solutions, Data Management Solutions, Technology Solutions and Research and Analytics, all tailored to meet the specific demands of various industries, maximizing their profitability by increasing productivity, re-engineering processes, improving quality, reducing delivery time and cutting operating costs to increase bottom-line for our clients.
Our clients can choose the level of engagement and outsourcing based on their needs: Full, Hybrid, on-Demand contact center solutions and Digital Media Solutions – Stand alone or combined with our contact center solutions.
Why Choose us?
Tailored Call Center Solutions That Perform For Your Business
Sectors We Work With
We’ve run successful inbound and outbound campaigns for clients in all types of industries. And with many clients across a range of industries, our call center is equipped to handle your specialized needs.
Inbound Call Center
Our inbound call center services are based on advanced product and industry knowledge. Our years of experience and expertise provide your company with the best inbound call center services.
Inbound Help Desk Solution
Clients are provided with a dedicated number for receiving and managing client calls, 24/7.
Answering Services
Reduce Costs, Improve Service & Productivity. Work Smarter With Back Office Call Answering.
Appointment Booking
The customer support team will take calls and make sure to book appointments from your customers.
Product Information
Relevant and resourceful product information to the customers queries for a better overall experience.
Payment & Order Processing
We will dedicate a team to accept calls from your customers, take their orders, & quickly relay the information to you.
Have any questions?
Get Free ConsultationGrow Your Business by Getting a Outsourced Call Center Service
Here are five ways that an outsourced call center can help grow your business.
- Gain and Retain Customers
- Save Costs
- Ensure a Professional Reputation
- Improve Efficiency
- Broaden Your Customer Base
Outbound Call Center
Our Outbound Call center is designed with up-to-date technology and trained agents which contact the target audience and generate leads for your business.
Lead Generation
An outbound call center agent can help salespeople generate and qualify leads. Cold calls help to identify opportunities.
Telesales
Telesales is still one of the most direct ways to engage with the customers and we have dedicated a team to do just that for our clientele.
Order Confirmation
Order confirmation to sift out the bogus ones so that the efforts of your team do not go to waste, and also helps save a lot of time.
After Sales Feedback
When collected and implemented properly, customer feedback can help improve your product and the services that support it.
Tele-Surveys
Telephonic surveys allow businesses to identify the parameters of their potential market. Our customer support team will do the tele surveys for you.
