Call Center Solutions, In Dubai

Looking for a new strategy to improve your reputation? What better than strengthening your bond with your clients. Yes- we are talking about a call center solution for your business.

Call center services provide your clientele with the opportunity to clear their doubts, provide feedback, and find solutions to their problems in the comfort of your home. You can easily assist your customers at any time of the day in case of emergencies related to your products and services.

Attain the Ultimate customer experience?

If you wish to achieve the ultimate customer service experience for your business, then look no further. BackOffice offers you contact center solutions which are based on in-depth knowledge in customer experience management,giving you a 360-degree perspective on improving customer loyalty, drawing in new customers with very little administrative costs and giving you a profound understanding of contact centers.

Best Call Center Solutions – Amazingly Affordable

Customer service is tied with making customers delighted throughout their business; and emotional connection with the customer eventually leads to retention & brand loyalty. We at Backoffice, value this customer service trait, and make use of emotional connection with the customer through several solutions that we offer.  Automated interactions take less time and is an option for those who wish to efficiently utilize their time. At Backoffice, we understand the importance of this emotional connection and help you build the same with customers. Our simplified yet enhanced solutions help you to improve customer service and limits the costs through various channels such as Interactive voice response, automatic call distributorand lets you establish a facility within the region of UAE to suit your business requirements. Our proposals offer solutions thatare equipped for supporting vast scale contact centers in the region, with arrangements to facilitate your customer-client administration.

Size Does Not Matter

We at BackOffice believe that no business is small or big, and this is the reason we do not limit our offerings based on size of business. We provide flexible options to businesses to ensure they maximize the opportunity to build a large scale client management system.

Endless Benefits

We believe high customer engagement results in client retention and ultimately generates profit. That is why, our call center solutions provide you with a number of benefits;

  • Panoptic solutions to connect your emails, phone, social media on one platform for easy accessibility
  • Reduced cost of service delivery through a range of automation tools
  • Better customer experience
  • Real Time reporting of all the communication networks
  • Enhanced analysis of the reports generated for an improved database
  • Single customer relations management channel collecting data from all networks
  • Reliability in case of emergency handling

What is a Call Management System?

A call management system is a special technology that enables a business to communicate with its clients. It enables you to provide the ultimate customer experience for your business. Such a system allows you to manage and record the incoming telephonic conversations. This network of communication also requires skilled and experienced representatives.

Managing an in-house call center can be a complicated task for a company. Therefore, businesses often hire a reliable third-party organization to manage their call center services.

Make the Right Choice

Regardless of whether you opt for acloud-based contact system or a progressively physical and grounded platform, we assure you to set up the contact center which would best suit your business requirements and business expectations. We are proud to have patrons and clients that vouch for the services we offer, and we do our best to ensure our team of competent experts take you on board from the inception of the system to the delivery, keeping in mind your business objectives and deliverables, assisting you reach the highest of your client expectations.

Why Choose Us?

When you choose Back Office for call center solutions, you will receive endless benefits at a nominal price. Our ultimate goal is to improve your profit and customer satisfaction is the first step towards success. Here are a few advantages of choosing Back Office over other call center companies in Dubai:

  • Easy accessibility to emails, phone, social media platforms
  • Availability of automation tools at a reduced cost
  • Improved customer experience
  • Real-time reporting of inbound and outbound calling services and other communication networks
  • Advanced analysis of the reports created for a high-quality database
  • Improved collection of data from all networks for single customer relations management channel

If you want to make the most of all the above-mentioned benefits, get in touch with us at 044 327 666. Contact BackOffice today to learn more about the call center outsourcing services and make the better business choice.