Blog

How to make call center services more real and empathetic

You should not be surprised when we say that the call center services these days have become so robotic that people think that they are talking to the AI. Consistency is great but there is a reason why there are actual people on the other side of the phone. The call center agents are meant […]

How are Teleservices in Dubai changing the dynamics of businesses

Digital revolution has transformed businesses completely. The marketing looks a whole lot different from what it used to be now. Everything is primarily done through a digital screen. Online platforms, be it social ones or e-commerce websites, have huge outreach and almost everyone has access to them. But this does not mean that the teleservices […]

The don’ts for call center agents

It won’t be wrong to assume that the call center agents are trained to sound robotic. Don’t get us wrong when we say robotic as the term implies consistency. Call center agents have a very monotonous job. It can test their patience at times. Call center services sector can be challenging and not every company […]

Why it’s high time your company needs to start storing documents digitally

With the last couple of years serving as a wake-up call for businesses whether it is about climate change, natural disasters, or a looming pandemic, the process of digitization has paced up immensely. Be it small businesses or commercial scale ones, it is no surprise that the heaps of paperwork are always a bummer. From […]

Online customer support; Tips and tricks to improving it

It won’t be wrong to say that online customer support is the backbone of every business be it an online one or a retail store. The customer support department essentially extends the required support to the customers before and after the service deliverance. Online customer support is meant to resolve customer queries as soon as […]

Customer care on socials; how to improve it

 Handling customer care on social media platforms can be a hard nut to crack. The power of social media is a global phenomenon now and it is a given how important it is for businesses to have a strong social media presence.   Almost every other business from a range of industries has social media profiles. People these […]

Call center services mistakes every business must avoid

Call center services act as customer support as well as a means to market a business. Call center support is an integral part of businesses that primarily rely on it for their sales. No matter how big or established a company is, call center services are not always as seamless as one might expect. Call […]

Islamic banking; how is it different from conventional banking?

When it comes to banking, many of us get confused as to which type of banking to choose. Some say conventional banking works on interests and rules that do not fully correlate with what is actually allowed in Islam. Many are skeptical about going for Islamic banking. This has left a lot of us perplexed […]

Why customer support for businesses is a must

Call center services provide customer support for businesses. These services form an integral part of customer satisfaction. Not only do many businesses rely on customer support for a plethora of functions but it is the key to developing a loyal customer base. With global as well as local markets becoming more saturated than ever, it […]

What to look for in a call center service provider for your company

Outsourcing call center services has now become a growing trend these days. Many businesses require call center services without having to create a complete setup for it at their office. There are numerous call center services providers serving local as well as international clients. Not every call center service provider is ideal for every business. […]

Scroll to top