Quality Solutions for Customer Service Call Center Outsourcing
Customer care and support is an integral part of any business. This aspect gives customers a way to reach out to the business and voice their concerns, whereas businesses can use this platform to address the concerns of their customers, cultivate trust, and build customer loyalty.
Here at Back Office, we offer a range of customer service solutions that are aimed at helping businesses establish a reliable and efficient customer support call center. It will be dedicated to managing and resolving customer issues in a timely and professional manner to achieve optimal results.
Our customer service outsourcing services
Our solutions can be tailored depending on the specific requirements of your business and/or industry. We have a team of experienced specialists who will analyse your needs and form a scalable and streamlined process that meets your goals, resources, and capabilities. Included in our solutions are client calls, chat support, email support, and other communication channels.
Our services are built on the following key areas:
- Inbound Helpdesk – Includes a dedicated number that will receive and manage all customer calls on a 24/7 basis. This service can support various languages, such as English, Arabic, French, Hindi, and Tagalog.
- Technical Support – A team of highly qualified and trained technical support professionals will provide your customers with prompt and reliable technical assistance. It is available in voice, email, or live chat.
- Answering Services – Your customers will be provided with 24/7 call center service, which includes reception service, messaging, after hours assistance, emergency line and appointment setting.
- Order Taking and Home Delivery – A team will manage your calls to accept orders from customers, communicate with your restaurant, and make follow-ups on deliveries, so you can focus on the growth and operations of your business.
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Cost-effective and reliable call center services
Our client service solutions include Service Level Agreements that ensure we consistently deliver a high level of services to all your customers, whether you are a business-to-business or business-to-consumer company. We will help you create a training program for the team that will be assigned to you. We can also provide an onsite supervisor, should you require it. We have confidentiality agreements in place for our staff, in order to protect the privacy and security of our clients.
At Back Office, we see ourselves as a partner of your organization. As such, we continue to improve our processes and the performance of our team members to achieve consistent customer satisfaction. In line with this, we provide clients with metrics and tools to measure the quality of our services and performance.
Get in touch with us
If you are interested in setting up a client support hub or you require more information about our outsourcing solutions, give us a call and one of our staff members will immediately assist you.