Customer Service Solutions

Customer care and support is an essential aspect of any business. Customers use it as a communication channel where they can voice out their concerns and seek the assistance of the company, while businesses leverage this platform to cultivate the trust and loyalty of their customers.

Back Office offers a suite of first-rate customer service solutions that aim to help businesses establish a reliable and excellent client support center, which will be dedicated to managing and resolving the concerns of their customers in a highly efficient, timely, and professional manner.

Top-tier customer service outsourcing solutions

Our range of client support solutions can be tailored according to the specific needs of your business and industry. Experienced Back Office specialists will evaluate your requirements and form a streamlined and scalable process that is aligned with your objectives, capabilities, and financial resources. We offer a full spectrum of customer service outsourcing solutions, including client calls, chat support, and e-mail support, among other communication avenues.

Our core client support services include the following key areas:

  • Inbound Helpdesk – A dedicated number that will receive and manage all your customers’ calls, on a 24×7 basis. Our call center is capable of supporting various languages, including English, Arabic, Hindi, French, and Tagalog.
  • Technical Support – A highly qualified and trained technical support team will provide expert technical assistance to your customers on your behalf. This service is available in voice, email, or live chat.
  • Answering Service – We will provide your customers with a 24×7 call center service, which includes reception service, messaging, after-hours customer assistance, emergency line, and appointment setting.
  • Order Taking and Home Delivery – A call center team will accept orders, liaise with your restaurant, and follow up on deliveries, while you focus on your business.

Please click here to know more about our contact center services.

Cost-effective customer care outsourcing services

Our client support solutions include Service Level Agreements (SLA) which serve to ensure that our team will deliver a consistent, high level of service to all your customers, whether you are a business-to-business or a business-to-consumer company. We will collaborate with you in formulating a training programme for the team what will be deployed to you. We will provide an onsite supervisor where required. Our staff are required to sign confidentiality agreements with us, a reflection of the high value we place on the privacy and security of our clients.

At Back Office, we see ourselves as a partner and extension of your organisation. As such, you can expect us to continue to innovate our processes and improve our team members to achieve consistent customer satisfaction. In line with this, we will provide you with the metrics and tools to gauge the quality of our services and the performance of our staff.

Contact us

If you are interested in setting up a client service hub for your business, or you want to know more about our cost-effective and competitive call center outsourcing solutions, please feel free to get in touch with us and speak to our in-house experts.