If your organization is facing challenges in technical support services, consider outsourcing technical support services to Backoffice FZ LLC. We have experienced technical support executives who apart from having technical knowledge are excellent customer support representatives. At BackOffice, we take 24/7 support services a step higher by making sure that we understand our customers’ business environment, system variables and business requirements. All this enables us as an ideal technical helpdesk services partner.

Customer sales and support services

  • Resolving billing issues
  • Order processing/provisioning
  • Sales support

Pre-sales support services

  • Lead generation and qualification
  • Customer analysis
  • Information provision
  • Order management

Technical support services

  • Voice
  • Email
  • Online chat support

With BackOffice you can have an instant access to a pool of experienced professionals in a sophisticated IT-enabled Call Center Infrastructure, to give you 24×7 technical support services within agreed-upon response times underpinned by SLAs. The technical support consultants from BackOffice work closely with customer teams in developing innovative solutions and resolving technical issues.

Benefits of outsourcing strategic call center technical support services to BackOffice FZ LLC

  • Cost-effective online computer support services
  • Experienced and trained technical helpdesk executives
  • Call center technical helpdesk services on a 24x7x365 days basis
  • Flexible pricing methodology and pricing models
  • Improved customer support services
  • Streamlined business processes
  • Save on time, effort and resources