A dedicated number will entertain all your customer calls within Service level agreement dictated by you. We provide 24X7 resource availability. All calls are directed through an IVR to skilled CSRs who interact with your customers as per pre-defined scripts. All calls can be recorded and reporting can be provided on daily, weekly and monthly basis.
Back Office is catering to clients from banking/financial institutions, retail sectors, FMCG, consumer electronics, manufacturing, real estate and services verticals for inbound campaigns. The customers of these clients are having direct interactions with our experienced CSR’s who provide support in Arabic, English, Hindi, French and Tagalog etc. from our call center.
Why Outsource Inbound Call Center Services to Backoffice FZ LLC?
Experienced Call center Professionals:
We have qualified call center professionals who have extensive and relevant experience in inbound call handling, answering service calls & ensuring customer satisfaction.
Our inbound call center infrastructure and company policies offer complete visibility in call operations. This visibility is pivotal not only for our call center supervisors/managers to monitor the productivity/performance of our CSRs but also to provide detailed and transparent reports to our clients
100% voice recording:
Our 100% voice recording ability enables us to view voice service quality of customers and agents separately